Returns T&C

Returns Policy — Terms & Conditions

This returns service handles the safe transit and processing of your returned parcel on behalf of the retailer/brand you purchased from. The specific policies below (timeframes, fees, eligibility) are set by that retailer/brand — please refer to their website or your order confirmation for full details.

1. Return Window

Please check the retailer/brand's own returns policy for the timeframe within which returns must be initiated.

2. Condition of Goods

Items should generally be returned unused and in their original packaging. Please refer to the retailer/brand for their specific requirements, as these may vary by product.

3. How to Return an Item

  1. Request a return via the retailer/brand's returns portal or by contacting them directly.

  2. Pack the item securely and include your order number or invoice.

  3. Attach the provided Royal Mail returns label to the outside of the parcel.

  4. Drop off at any Royal Mail Post Office or Parcel Collection point.

4. Return Shipping Costs

Any return shipping charges, and whether these are deducted from your refund, are determined by the retailer/brand. We recommend obtaining proof of postage until your return is received and processed.

5. Refunds and Exchanges

Refund timing, method, and eligibility for exchanges are managed by the retailer/brand you purchased from. Please contact them directly for updates.

6. Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact the retailer/brand directly before returning it, as they may have a specific process for these cases.

7. Non-Returnable Items

Some items may not be eligible for return (for example, perishable, personalised, or hygiene-sensitive products). Please check the retailer/brand's policy for exclusions specific to your order.

8. Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

9. Contact

For questions about your order, refund, or return eligibility, please contact the retailer/brand you purchased from directly. For issues with the physical handling of your returned parcel, contact us at returns@wavefulfil.com